Jordanian Ministry of Health and Medical Tourism Complaints Numbers | JOMEDIX
Complaints and feedback numbers guide
Healthcare and medical tourism services in Jordan
📞 1. Hotlines
These numbers are the fastest for submitting complaints and immediate feedback:
Ministry of Health hotline:
06 500 4545
(Dedicated to receiving complaints related to health services)
Tourist Police Hotline:
117777
(Receives all tourist complaints, including those related to medical tourism, around the clock)
National Contact Center:
06 500 8080
(A unified center for submitting feedback to all government departments)
🏢 2. Direct communication with the Ministry of Health
If the complaint relates to technical or administrative aspects within medical facilities:
The ministry's main telephone number: 06 520 0230
Office of His Excellency the Minister of Health: 06 565 7997
Email address for complaints: [email protected]
🩺 3. Directorate of Medical Tourism (Ministry of Health)
As we in JOMEDIX We are committed to providing the best medical experience; you may find it helpful to contact the relevant department within the ministry directly:
📍 Location: North Hashemi, next to Prince Hamza Hospital.
📝 4. Ready-made complaint forms (for copying)
You can copy the following text and fill in the blanks to submit it to the relevant authorities via email or the "Your Service" platform:
The model is in Arabic:
the topic: Complaint regarding medical service/medical tourism
The party against whom the complaint is made: [Name of hospital/clinic/doctor]
Date of the incident: [Enter the date]
Greetings, and after that,
I am submitting this formal complaint regarding [add a brief description of the problem, e.g., poor service, medical error, unjustified costs] that I experienced during my treatment. I kindly request that you review this complaint and take the necessary measures to ensure the continued quality of medical services in Jordan.
Contact information:
Name: [Patient's Name]
Phone number: [Contact number]
English Template:
Subject: Complaint Regarding Medical Service / Medical Tourism
Against: [Hospital/Clinic/Doctor Name]
Date of Incident: [Insert Date]
To whom it may concern,
I am writing to formally lodge a complaint regarding [briefly describe the issue, eg, poor service, unjustified costs] experienced during my treatment. I kindly request you to investigate this matter and take the necessary actions.
Contact Information:
Name: [Patient Name]
Phone: [Contact Number]
💡 Important note: It is preferable to submit written complaints through “A platform at your service” The Jordanian government is responsible for ensuring that it is officially documented and monitored.