Jordanian Ministry of Health and Medical Tourism Complaints Numbers | JOMEDIX
Complaints and feedback numbers guide
Healthcare and medical tourism services in Jordan
๐ 1. Hotlines
These numbers are the fastest for submitting complaints and immediate feedback:
Ministry of Health hotline:
06 500 4545
(Dedicated to receiving complaints related to health services)
Tourist Police Hotline:
117777
(Receives all tourist complaints, including those related to medical tourism, around the clock)
National Contact Center:
06 500 8080
(A unified center for submitting feedback to all government departments)
๐ข 2. Direct communication with the Ministry of Health
If the complaint relates to technical or administrative aspects within medical facilities:
The ministry's main telephone number: 06 520 0230
Office of His Excellency the Minister of Health: 06 565 7997
Email address for complaints: [email protected]
๐ฉบ 3. Directorate of Medical Tourism (Ministry of Health)
As we in JOMEDIX We are committed to providing the best medical experience; you may find it helpful to contact the relevant department within the ministry directly:
๐ Location: North Hashemi, next to Prince Hamza Hospital.
๐ 4. Ready-made complaint forms (for copying)
You can copy the following text and fill in the blanks to submit it to the relevant authorities via email or the "Your Service" platform:
The model is in Arabic:
the topic: Complaint regarding medical service/medical tourism
The party against whom the complaint is made: [Name of hospital/clinic/doctor]
Date of the incident: [Enter the date]
Greetings, and after that,
I am submitting this formal complaint regarding [add a brief description of the problem, e.g., poor service, medical error, unjustified costs] that I experienced during my treatment. I kindly request that you review this complaint and take the necessary measures to ensure the continued quality of medical services in Jordan.
Contact information:
Name: [Patient's Name]
Phone number: [Contact number]
English Template:
Subject: Complaint Regarding Medical Service / Medical Tourism
Against: [Hospital/Clinic/Doctor Name]
Date of Incident: [Insert Date]
To whom it may concern,
I am writing to formally lodge a complaint regarding [briefly describe the issue, eg, poor service, unjustified costs] experienced during my treatment. I kindly request you to investigate this matter and take the necessary actions.
Contact Information:
Name: [Patient Name]
Phone: [Contact Number]
๐ก Important note: It is preferable to submit written complaints through โA platform at your serviceโ The Jordanian government is responsible for ensuring that it is officially documented and monitored.