Telemedicine
In a world where communication is easier than ever, we offer our patients the opportunity to receive accurate medical consultations without the need for prior travel. Through a wide network of doctors and consultants in Jordan, we enable patients to explain their condition, submit their medical reports, and receive a comprehensive evaluation and initial treatment plan from within their own country. This service helps patients understand their health status, saves them time and money, and ensures they begin their treatment journey with a clear plan and complete confidence in the healthcare provider.
Treatment Coordination within Jordan
We understand that a patient's journey to a new country for treatment can be stressful, so we ensure that every detail is carefully coordinated. Our specialized team selects the most suitable hospital or medical center for the patient's condition, based on available specialties and medical expertise. We book appointments and tests, coordinate schedules between doctors and companions, and closely monitor every stage of treatment. Our goal is for the patient to have a comfortable and comprehensive treatment experience, feeling confident and supported from the moment of arrival until full recovery.
Third-Party Administrator (TPA) Services
We offer professional solutions for managing medical expenses and insurance claims on behalf of patients or insurance companies. Our team reviews medical bills, verifies their accuracy and compliance with the treatment plan, and prepares detailed reports that ensure complete transparency in every transaction. This service relieves patients of financial and administrative burdens and gives insurers confidence that every claim is handled professionally and fairly. We don't just deal with numbers; we treat every medical file as a human case deserving of our full attention.
Organizing travel procedures and medical visas
Because treatment begins before hospital admission, we ensure a smooth journey ahead. We assist patients and their companions in obtaining medical visas to Jordan quickly and easily through direct coordination with the relevant authorities. We provide advice on required documents and arrange travel dates to align with the treatment plan. From the moment the patient decides to travel, we support them every step of the way, allowing them to focus solely on their treatment while we handle all the details.
Airport pick-up and transfer services
We welcome our patients and their companions at Queen Alia International Airport with a warm smile and the high-quality service they have placed in us. We provide modern and comfortable vehicles for transportation from the airport to their accommodation or hospital, with the option of a private driver for the duration of their treatment. Our goal is for each patient to feel at home from the moment they arrive in Jordan, in a hospitable country that embraces them with care and respect.
Booking hotel accommodation or furnished apartments
We understand that psychological well-being is an integral part of physical recovery. That's why we arrange a variety of accommodations to suit all budgets and needs, from luxury hotels to furnished apartments near hospitals. We ensure that the accommodation is safe, comfortable, and equipped with everything necessary to guarantee the comfort of the patient and their companions during their treatment and recovery period.
Translation and medical accompaniment
We provide specialized medical translators to facilitate communication between patients and doctors. We also assign experienced medical escorts who accompany patients to their appointments and monitor their progress step by step. Our goal is to ensure patients feel comfortable and at ease, fully understanding what is happening both inside and outside the hospital. Language should not be a barrier to treatment, but rather a bridge to understanding and trust.
Follow-up after treatment
Our journey with the patient doesn't end when they leave the hospital; it extends far beyond. We provide continuous online medical follow-up by sending medical reports to the treating physician or arranging remote follow-up consultations. We are committed to monitoring the patient's health progress and ensuring their recovery is properly monitored so they can return to their daily life in good health and peace of mind. This service reflects our humanitarian commitment to every patient who has placed their trust in us throughout their treatment journey.
Resolving conflicts between patients and healthcare providers
Afaq Al-Aoun Medical Expenses Management Company places great importance on ensuring the rights of both patients and healthcare providers. Therefore, the company offers a professional and objective medical dispute resolution service aimed at achieving fairness and transparency, and resolving disputes with minimal time and effort. A specialized team of experts and administrators studies each case individually and communicates with all relevant parties to reach a fair settlement that guarantees the quality of medical services and protects the rights of both patients and healthcare institutions. Afaq Al-Aoun bases this process on the principles of neutrality, transparency, and mutual respect, which fosters trust between patients and healthcare providers and contributes to raising the standard of medical services in Jordan.
Air Ambulance Service
Afaq Al-Aoun Medical Expenses Management Company offers air ambulance services as one of the most efficient and safe solutions for transporting patients to and from Jordan. This service is provided in cooperation with specialized medical aviation companies equipped with state-of-the-art medical aircraft featuring mobile resuscitation and intensive care equipment, staffed by a qualified and experienced medical team skilled in handling emergency and critical cases. The air transport process is organized from initial coordination with the sending and receiving hospitals, through arranging all medical and administrative procedures, to ensuring the patient's smooth and completely safe transfer. This service is the ideal option in cases requiring urgent intervention or when distance or the patient's health condition does not permit ground transport. Afaq Al-Aoun is committed to providing the highest standards of quality and safety in air ambulance services, making it the preferred choice for patients seeking treatment in Jordan quickly and with peace of mind.